Requirements for the Renter

The Renter and any additional drivers must be 21 or older and have at least 2 years of driving experience. The Renter and any additional drivers must have valid identity documents: passport/ID card, driving license and penalty-point card. Foreigners must have an international driver’s license or a legalized translation of their original driving license. (The original driving license must always be provided too). A partial or full prepayment of the rental price must be made when booking, with any balance paid when picking up the car. A security deposit must also be provided when picking up the car. Please note: Identity documents and driving licenses must be valid throughout the rental period.


What the rental price included

  • Car rental
  • Third-party liability insurance
  • Full vignette (road tax) for Bulgaria
  • Unlimited kilometer (normal exploitation)
  • All Season Tires
  • Replacement car if the rental breaks down due to normal wear and tear or a factory defect (if availability allows)
  • 20% VAT
  • Any fees for paying by Visa or Mastercard are included in the price



One-way Rental

Currently Not available



Rental Period

  • Minimum rental period: 48 hours. If a customer makes an enquiry for a period shorter than 48 hours, the rental price will be calculated for a full 48 hours. If the car is returned after the agreed period without prior notification of the renter, the customer will be charged as follows: up to 1 hour – half a rental day; 1 to 4 hours – one rental day; 4 to 24 hours – two rental days, more than 24 hours – double price for every additional day.

Fuel

  • The car is provided with the available fuel in the tank, according to the contract, must be returned as well. If the car is not returned with the available fuel in the tank ,the customer will pay a “missing fuel” charge of  € 2.00 per liter.


Security Deposit

  • When renting a car, the Renter must put down a deposit by a debit or credit card (Visa or MasterCard) issued in their name. The card must be valid at least until the end of the rental period. The deposit amount depends on the car class and coverage type selected by the customer. . If the customer is a young driver, the deposit will be doubled.

Credit/Debit Card Pre-Authorization and Cancellation of Pre-Authorization

  • On the day you pick up the car, the deposit amount will be blocked (pre-authorized) on your credit/debit card and then unblocked (the pre-authorization will be cancelled) as soon as the car is checked upon its return.  .

Method of Payment

  • When booking, you can make a partial prepayment (20% of the final price) or a full prepayment:  by credit/debit card, bank transfer or in cash..  .


Coverage and Insurance

  • Third-party liability – included in the price and mandatory.
    Full Coverage (Kasko) Only valid if you provide a traffic police report when you return the rented car documents and keys. Not valid if the driver has used drugs, alcohol or other intoxicants, or committed a traffic offence.
    For Additional questions about Full Coverage Insurance (Kasko) Insurance, Please contact our office for the most accurate price quote.


No Show

  • If the Renter does not show to pick up their booked car within 1 hours after the agreed rental time, the booking will be considered cancelled and the prepaid amount will be withheld in full. For all “no shows”, when the car booking is not cancelled in advance, the amounts paid by the Renter are non-refundable and the booking will be removed from the car work schedule. “No show” means a situation where the Renter:  wishes to cancel the booking, but does not notify us before the rental period starts; is, for some reason, unable to pick up the car at the agreed date and time and fails to notify the Renter thereof. Exceptions are made for Renters who have indicated that they will arrive by airplane and have provided the flight number, and they show up late due to a delayed flight; fails to provide a valid ID card, driving license, international driving license and penalty-point card, which are required when the car is picked up; does not have sufficient funds to pay the full price of the booking and/or is unable to put down the deposit required for the relevant car class.


Changes to Upcoming Bookings

  • The Renter may make changes to the booking by email request or by calling our head office. Confirmed bookings can be changed free of charge up to 72 hours before the start of the rental period. If the rental period is changed, the rental price will be recalculated at the current prices for the new period.
    Rental deposits are refundable up till 5 day’s before the rental starting date. All reservation deposit will placed towards the rental payment at the time of full payment received by Plovdiv Car Rental EOOD.



What is not covered by insurance and additional charges

  • Missing parts or accessories (equipment)
  • Damage to the car interior
  • Missing or damaged personal belongings of the rentee
  • Damages resulting from a traffic offence
  • All types of damage sustained while the car was driven by a person not registered in the rental contract
  • Any damage sustained after the end of the rental period specified in the contract



Tire & Glass – Additional Cover Charge

This can be added to the contract at the customer’s request when making the booking or picking up the car from our office, as well as during the rental period. A new contract and certificate of delivery and acceptance will have to be drawn up to reflect the change.

The Tire & Glass option has the following benefits:

  • The deposit will be refunded in case of damage to car tires, wheels, rims and windows
  • The customer is exempt from paying an administrative fee in the event of an accident where only car tires, wheels, rims or windows are affected

     


Rights of Rentee

If there was a delay in renting the car due to a fault of the Renter, the Rentee has the right to ask for the rental period to be extended by the same period as the length of delay If the Rentee is unable to rent the car they have booked on time due to a fault of the Renter, the former has the right to request a refund of part of the prepayment in proportion to the period of delay. If the Renter cancels the services due to a delay by the Renter, the prepayment must be refunded to the Rentee If the Renter cannot provide a car for a confirmed booking, the Rentee has the right to request a free upgrade or refund of the prepayment made by them No other compensation is available


Responsibilities of Rentee

To comply with the Road Traffic Act To ensure the safety and security of the rented car To keep the car securely locked To return the car within the period specified in the rental contract To pay any fines issued by the Traffic Police and the Police To pay all costs in case of an accident or theft (if the VIP Protection option has not been purchased and the conditions of the rental contract have not been met) To cover the cost of any lost parts, accessories, keys, documents and registration plates, etc. according to the price list To pay a fee for smoking in the car and cover the cost of dry cleaning the interior in case of substantial contamination To cover the rental costs for the entire period of non-use of the car, if it is taken off the road by traffic police due to a traffic offence committed by the Renter


Prohibited activities

Smoking in the car Renting the car to third parties Driving under the influence of alcohol or drugs Repairing the car by yourself Taking part in races Towing another motor vehicle or trailer Using the car to train inexperienced drivers Carrying greater loads and/or more passengers than allowed by factory specifications Handing over the car to third parties not specified in the rental contract Driving the car off road Transporting animals Using the car for commercial purposes, paid carriage of people, goods and others


Responsibilities of Renter

The Renter guarantees the car class. If the Renter is unable to provide a car of the booked class, it must provide a higher-class car at its own expense or cancel the booking and refund the entire advance paid by the Rentee. The Renter guarantees that the provided vehicle is in working order, has all the necessary documents, including a registration card and technical inspection card, third-party liability insurance and paid vignette (road tax). The Renter must provide the booked rental car to the customer at the pre-agreed date and time, allowing a normal delay of up to 30 minutes. In case of a prepaid confirmed booking, the Renter must wait for the customer to show within 2 hours after the pre-agreed rental time. After this time, the booking can be cancelled as a “no show” and removed from the car schedule. Exceptions are made for bookings made by prior request to an address other than the company office address. In such cases, the Renter must wait for the customer to show within 20 minutes after the pre-agreed rental time. After this time, the Renter does not have to wait for the Rentee. The booking will still be valid for 4 hours and may then be cancelled as a “no show” and removed from the car schedule. The Renter or its employees/representatives are not liable for losses (direct/indirect/subsequent) of profit/income or expenses incurred by the Renter, or for damages incurred by the Renter or other persons as a result of or in connection with the use, inability to use or a delay in providing a car. The Renter is not liable for missing personal belongings or personal belongings stolen from the vehicle.


Rights of Renter

The Renter has the right to refuse to provide its services to the Rentee due to security considerations without giving a reason. In such situations, the Renter must refund the customer’s prepayment. The Renter has the right to terminate the contract early and have their car returned if: The Rentee breaches the terms of the contract The Renter has committed fraud to obtain the car The car is abandoned The car is not returned within the agreed time and at the place specified in the contract The vehicle is damaged The Renter or a police officer or another competent authority has reason to believe that the rentee driving (or the driving of the authorized driver) may pose a real danger to themselves and/or any other person
The normal exploitation of (Unlimited Kilometers) the rented car in terms of mileage is 150 km on average per day during the rental period. In case the normal mileage is exceeded, the Lessor reserves its right to terminate the contract and provided service, as well as not to provide its services to clients who, in previous rentals, have proven to have exceeded the normal exploitation determined by the Lessor.